Right of withdrawal
Right of withdrawal for consumers
Consumers are persons according to 1. b. of our general terms and conditions.
You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
If one of the following cases applies, begins the withdrawal period only:
- If you have ordered goods as part of your order and the ordered goods are delivered to you in several partial shipments or pieces, the withdrawal period only begins on the day on which you or a third party named by you who is not the carrier, have taken possession of the last partial shipment or the last piece, or
- If you have ordered several goods as part of a single order and the goods are delivered to you separately, the withdrawal period only begins on the day on which you or a third party named by you, who is not the carrier, receives the last goods Have taken possession of.
To exercise your right of withdrawal, you must contact us
Hauptstrasse 240 A
Telephone: +43 (0) 677 637 052 43
In order to meet the withdrawal deadline, it is sufficient for you to send your notification that you are exercising your right of withdrawal before the withdrawal period has expired.
CONSEQUENCES OF REVOCATION
If you withdraw from this contract, we will give you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you use a different type of delivery than the one we offer, have chosen the cheapest standard delivery), immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. The cost of returning goods that cannot normally be returned by post is estimated at a maximum of around EUR 70.00. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
- End of the cancellation policy according to the official model. -
NO CONTRACTUAL RIGHT OF WITHDRAWAL, EXCLUSION
You as the customer are entitled to the right of withdrawal exclusively on the basis of and within the framework of the statutory provisions. No further right of withdrawal is agreed.
A right of revocation is excluded in particular in the case of contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by you as the customer is decisive or that are clearly tailored to the personal needs of the customer and for delivery contracts of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.